InayaVital · Anexiq Ltd

Research 2026

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UK Patient Pathway Benchmark 2026

Are UK patients reaching the right care, at the right time?

We're mapping the hidden friction in the UK healthcare journey — from the first moment you notice something is wrong, to follow-up after treatment. Your answers will help create one of the first dedicated benchmarks focused specifically on the patient journey from first concern to follow-up care.

5 minTo complete

AnonymousNo personal data

2026Benchmark report

Section A — About You

Question 01

Which best describes your current relationship with UK healthcare?

Select all that apply.

I use NHS services only

I use both NHS and private healthcare

I use private healthcare only

I moved to the UK and navigated a new healthcare system

I manage one or more long-term or chronic conditions

I manage healthcare decisions for a dependent

Question 02

How long have you been living in the UK?

Born and raised here

More than 10 years

5–10 years

2–5 years

Less than 2 years

Visitor / temporary resident

Section B — The First Moment

Question 03

When you first notice a health concern, what do you typically do before contacting any healthcare provider?

Select all that apply.

Search symptoms on Google or health websites

Wait and see if it resolves on its own

Ask a friend, family member, or colleague

Use a health app or symptom checker

Go to a pharmacy

I contact a provider immediately

Question 04

How confident are you, at that first moment, that you know which type of healthcare provider to contact?

1 = Not at all confident · 5 = Completely confident

Not at allCompletely

Question 05

Have you ever contacted a healthcare provider and later discovered you had gone to the wrong one?

Yes, this has happened more than once

Yes, this has happened at least once

No, I've always reached the right provider first time

I'm not sure

Question 06

When that happened, what was the consequence?

Optional — in your own words.

Section C — Navigating the System

Question 07

How many different providers or settings did you contact before receiving the right care for your most recent significant health concern?

Just 1 — first time right

2 providers

3 providers

4 or more

I'm still trying to find the right care

Question 08

What is the biggest friction point in navigating UK healthcare for you personally?

Select your single biggest frustration.

Not knowing which provider or service is right for my situation

Long waiting times once I reach a provider

My health records not being shared between providers

Language or communication barriers

Cost of accessing the right care

Having to re-explain my medical history every time

The gap between NHS and private — not knowing which to use or when

Question 09

If you have health records from another country or previous healthcare system, how easy is it to use them in the UK?

Not applicable — all my records are UK-based

Nearly impossible — providers can't read or accept them

Difficult — I have to translate or manually summarise them

Somewhat manageable but takes significant effort

Easy — no issues

Section D — Follow-Up & Continuity

Question 10

After receiving treatment or care, how well do you feel supported in the follow-up phase?

1 = Left completely alone · 5 = Fully supported

Not at allCompletely

Question 11

Have you ever missed a follow-up appointment or check-in because you weren't reminded or didn't know it was needed?

Yes, multiple times

Yes, at least once

No — I always follow up

I've never been given a follow-up plan

Question 12

How much time per month do you estimate you spend managing your healthcare admin?

Under 30 minutes

30–60 minutes

1–3 hours

More than 3 hours

Section E — Technology & Trust

Question 13

Have you ever used a digital tool or app to help you navigate healthcare decisions?

e.g. NHS App, symptom checkers, booking platforms, telehealth apps

Yes, I use one regularly

Yes, I've tried one but stopped using it

No, but I'm aware they exist

No, I wasn't aware of any

Question 14

If you stopped using a health app, what was the main reason?

Optional.

It wasn't useful or relevant enough

I didn't trust the recommendations

Privacy concerns

Too complicated to use

No follow-up or continuity — just a one-time answer

Still using it / not applicable

Question 15

How valuable would a single service or a platform that helps patients navigate care, access and organize their health information, and receive follow-up support continuously be?

1 = No value at all · 5 = Extremely valuable

Not at allCompletely

Section F — Open Insight

Question 16

Describe a moment when you felt lost or unsupported in the UK healthcare system.

Optional — your story may appear anonymised in the published report.

Question 17

What single change would make the biggest difference to your UK healthcare navigation experience?

Question 18

Would you like to receive the UK Patient Pathway Benchmark Report 2026 when published?

Enter your email — used only to send the report, never shared.

Data & PrivacyThis survey is conducted by Anexiq Ltd (trading as InayaVital) for independent research purposes. All responses are anonymous unless you choose to provide your email address. Results will be published as aggregated, anonymised findings in the UK Patient Pathway Benchmark Report 2026.

I understand and agree to participate in this research

Takes under 5 minutes · Anonymous · Results published Q3 2026

UK Patient Pathway Benchmark 2026
Conducted by Anexiq Ltd · InayaVital · Registered in England & Wales

InayaVital

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