Last Updated on May, 1, 2026
1. Introduction
Welcome to InayaVital (“we”, “our”, “us”).
Your privacy is important to us, and we are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the InayaVital mobile application and website.
2. Who We Are
InayaVital is operated by:
Anexiq Ltd
124-128 City Road, London, England, EC1V 2NX
Email: contact@anexiq.com
For the purposes of applicable data protection laws, including UK GDPR and EU GDPR, we are the data controller of your personal data.
3. Important Notice – Platform Role
InayaVital is a technology platform that enables users to connect with independent healthcare providers.
We do not provide medical advice, diagnosis, or treatment, and we are not a healthcare provider.
Healthcare providers available through the platform are independent professionals and are solely responsible for the care they provide.
4. Information We Collect
4.1 Personal Information
We may collect:
Full name
Email address
Phone number
Account credentials
4.2 Health Information (Special Category Data)
We may collect health-related information only when voluntarily provided by you, including:
Medical conditions (self-reported)
Medications (self-reported)
Allergies (self-reported)
Emergency contacts
Uploaded medical documents
This data is referred to as “health data” and is handled with enhanced protection.
4.3 Usage Data
We may collect:
Device information
App usage activity
Log data
IP address
4.4 Communications
Support inquiries
Messages sent through the platform
5. How We Use Your Information
We use your data to:
Provide and operate the InayaVital platform
Enable appointment booking and communication with healthcare providers
Allow you to store and manage your personal health information
Facilitate secure sharing of your information with healthcare providers only when you choose to do so
Improve app functionality and user experience
Ensure security, prevent fraud, and maintain system integrity
6. Legal Basis for Processing
We process your data under the following legal bases:
Personal Data:
Performance of a contract
Legitimate interests (e.g., improving services, security)
Health Data:
Explicit consent
You may withdraw your consent at any time.
7. User-Controlled Health Data
Your health information is:
Provided by you voluntarily
Controlled by you at all times
Shared only when you explicitly choose to share it
InayaVital does not independently verify or interpret your health data.
8. Data Sharing
We may share your information in the following situations:
8.1 Healthcare Providers
We may share your information with healthcare providers and clinics only when you choose to book an appointment, request a service, or explicitly share your information. These providers are independently responsible for their own use of your data.
We do not sell, rent, or trade your personal data to third parties.
8.2 Service Providers
We may use trusted third-party services (e.g., cloud hosting, analytics) to operate the platform.
8.3 Legal Requirements
We may disclose data if required by law or to protect rights, safety, or security.
9. International Data Transfers
Your data may be processed outside your country, including in the United States.
We ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses
Secure cloud infrastructure
10. Data Retention
We retain your data only as long as necessary to:
Provide our services
Comply with legal obligations
You may request deletion of your data at any time.
11. Your Rights
Under applicable laws, you have the right to:
Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Data portability
Withdraw consent at any time
To exercise your rights, contact us at:
📧 support@inayavital.com
12. Data Security
We implement appropriate technical and organizational measures, including:
Encryption (in transit and at rest)
Access controls
Secure cloud infrastructure
Despite these measures, no system is completely secure.
13. No Automated Medical Decision-Making
We do not use your data to:
Diagnose medical conditions
Provide treatment recommendations
Make automated medical decisions
14. Children’s Privacy
InayaVital is not intended for children under 16 without parental or guardian consent.
15. Third-Party Services
Our platform may integrate with third-party services.
Their use is subject to their own privacy policies.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted with an updated “Last updated” date.
18. Complaints
If you are located in the UK, you have the right to lodge a complaint with:
Information Commissioner's Office
If you are in the EU, you may contact your local data protection authority.
Medical Disclaimer
InayaVital is a digital platform designed to help users access and manage healthcare services. It does not provide medical advice, diagnosis, or treatment. Any information provided through the app is for informational and organisational purposes only.
Users should always seek the advice of a qualified healthcare professional for any medical concerns. InayaVital is not responsible for any decisions made based on information provided through the platform.
Health Data Handling
InayaVital may collect and process health-related information provided by users, such as medical history, symptoms, or treatment information.
This type of data is considered sensitive personal data and is handled with enhanced security and confidentiality measures. We only process such data where necessary to provide our services and with the user's consent.
GDPR User Rights
If you are located in the United Kingdom or European Economic Area, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
To exercise any of these rights, please contact us at: privacy@inayavital.com
Data Retention
We retain personal data only for as long as necessary to provide our services and comply with legal obligations. When data is no longer required, it is securely deleted or anonymised.
Account and Data Deletion
You have the right to request deletion of your InayaVital account and associated personal data at any time.
Users may delete their account and request removal of their personal information through our dedicated account deletion page:
Account Deletion Page:
https://inayavital.com/delete-account
Upon receiving and verifying a deletion request, we will:
Delete or anonymize your personal information where legally permitted.
Remove access to your InayaVital account.
Delete health information and uploaded documents associated with your account, unless retention is required by law, regulatory obligations, fraud prevention, security purposes, or ongoing disputes.
Please note that certain information may be retained for a limited period where required to:
Comply with legal obligations.
Resolve disputes.
Enforce our agreements.
Maintain security and fraud prevention records.
If you experience difficulties using the deletion page, you may contact us at:
Security Measures
We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls. However, no system can be completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your information may be processed and stored in countries outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
Contact Us
If you have any questions about this Privacy Policy or your data, you can contact us at:
Company: Anexiq Technologies Ltd
📧 Email: Support@inayavital.com