Last Updated on August 2026
1. Introduction
Welcome to InayaVital (“we”, “our”, “us”).
Your privacy is important to us, and we are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the InayaVital mobile application and website.
2. Who We Are
InayaVital is operated by:
Anexiq Ltd
124-128 City Road, London, England, EC1V 2NX
Email: contact@anexiq.com
For the purposes of applicable data protection laws, including UK GDPR and EU GDPR, we are the data controller of your personal data.
3. Important Notice – Platform Role
InayaVital is a technology platform that enables users to connect with independent healthcare providers.
We do not provide medical advice, diagnosis, or treatment, and we are not a healthcare provider.
Healthcare providers available through the platform are independent professionals and are solely responsible for the care they provide.
4. Information We Collect
4.1 Personal Information
We may collect:
Full name
Email address
Phone number (optional, if provided by you)
Account credentials
Physical address, if you choose to provide it as part of your profile or when required to support healthcare-related services.
4.2 Health Information (Special Category Data)
We may collect health-related information only when voluntarily provided by you, including:
Medical conditions (self-reported)
Medications (self-reported)
Allergies (self-reported)
Emergency contacts
Uploaded medical documents, including PDFs, medical reports, laboratory results, prescriptions and diagnostic images voluntarily provided by you.
Global Patient ID
Upon account creation, InayaVital generates a unique Global Patient ID (Global IV ID). This identifier is used to securely identify your account within the platform and facilitate authorised interactions with participating healthcare providers. The Global Patient ID does not itself contain health information.
This data is referred to as “health data” and is handled with enhanced protection.
4.3 Usage Data
We may collect:
Device information and device identifiers (such as Firebase Installation IDs or similar identifiers) used to support authentication, security, analytics and application functionality.
App usage activity
Log data
IP address
We may collect analytics and diagnostic information, including application usage, crash reports and performance data, to improve reliability, diagnose technical issues and enhance the user experience.
4.4 Communications
Support inquiries
Messages sent through the platform
4.5 Location Information
With your permission, InayaVital may access your device’s precise or approximate location while the app is in use to:
Discover nearby healthcare providers
Calculate distance to healthcare facilities
Improve location-based healthcare services
You can disable location permissions at any time through your device settings.
5. How We Use Your Information
We use your data to:
Provide and operate the InayaVital platform
Authenticate users and maintain secure access to accounts
Enable appointment booking and communication with healthcare providers
Enable participating healthcare providers to securely connect with your account and securely exchange information with you when you authorise or request healthcare services
Store, manage and securely share your health records and medical documents with healthcare providers when you choose to do so
Improve reliability, diagnose technical issues and enhance the user experience through analytics and diagnostic information
Detect fraud, prevent abuse, protect user accounts and maintain the security and integrity of the platform
Enforce our Terms of Service, including suspending or restricting accounts where necessary
6. Legal Basis for Processing
We process your data under the following legal bases:
Personal Data:
Performance of a contract
Legitimate interests (e.g., improving services, security)
Health Data:
Explicit consent and, where permitted by applicable law, other lawful bases for processing special category data.
You may withdraw your consent at any time.
7. User-Controlled Health Data
Your health information is:
Provided by you voluntarily
Controlled by you at all times
Shared only when you explicitly choose to share it
InayaVital does not independently verify or interpret your health data.
8. Data Sharing
We may share your information in the following situations:
8.1 Healthcare Providers
We may share your information with healthcare providers and clinics only when you choose to book an appointment, request a service, or explicitly share your information. Healthcare providers are independent data controllers, or controllers under applicable law, for information they receive through the platform and are responsible for complying with their own legal and regulatory obligations.
We do not sell, rent, or trade your personal data to third parties.
8.2 Service Providers
We use trusted third-party providers, including Google Firebase and secure cloud infrastructure providers, for authentication, hosting, analytics, crash reporting, performance monitoring and other services required to operate the platform.
8.3 Legal Requirements
We may disclose data if required by law or to protect rights, safety, or security.
9. International Data Transfers
Your data may be processed outside your country, including the United States and other countries where our trusted service providers operate.
We ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses
Secure cloud infrastructure.
10. Data Retention
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements and maintain platform security. When no longer required, personal data is securely deleted or anonymised. You may request deletion of your data at any time.
11. Your Rights
Under applicable laws, you have the right to:
Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Data portability
Withdraw consent at any time
Where applicable, you may request a copy of your personal data in a structured, commonly used and machine-readable format.
To exercise your rights, contact us at: support@inayavital.com.
12. Data Security
We implement appropriate technical and organizational measures, including:
Encryption (in transit and at rest)
Access controls
Secure cloud infrastructure
Despite these measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
13. AI-Assisted Features and Automated Decisions
We do not use your data to:
Diagnose medical conditions
Provide treatment recommendations
Make automated medical decisions
AI-Assisted Features
InayaVital may provide AI-assisted features to help organise, summarise or present information. These features are intended to support users and do not replace professional medical advice, diagnosis or treatment. Users should review AI-generated content carefully and consult a qualified healthcare professional before making medical decisions.
14. Children’s Privacy
InayaVital is not intended for children under the age required by applicable law without the consent of a parent or legal guardian.
15. Third-Party Services
Our platform may integrate with third-party services such as authentication, cloud hosting, analytics, crash reporting and mapping providers. These services operate under their own privacy policies.
16. Website Cookies
Our website may use cookies and similar technologies to improve functionality, remember your preferences, analyse website traffic and enhance the user experience. You can control cookies through your browser settings.
17. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last updated” date.
Changes to Data Processing
If we introduce new features that require collecting additional categories of personal data, we will update this Privacy Policy before those changes take effect.
18. Complaints
If you are located in the UK, you have the right to lodge a complaint with:
Information Commissioner's Office
If you are in the EU, you may contact your local data protection authority.
Medical Disclaimer
InayaVital is a digital platform designed to help users access and manage healthcare services. It does not provide medical advice, diagnosis, or treatment. Any information provided through the app is for informational and organisational purposes only.
Users should always seek the advice of a qualified healthcare professional for any medical concerns. InayaVital is not responsible for any decisions made based on information provided through the platform.
Account and Data Deletion
You have the right to request deletion of your InayaVital account and associated personal data at any time.
Users may delete their account and request removal of their personal information through our dedicated account deletion page: https://inayavital.com/delete-account
Upon receiving and verifying a deletion request, we will delete or anonymise your personal information where legally permitted, remove access to your InayaVital account, and delete health information and uploaded documents associated with your account unless retention is required by law, regulatory obligations, fraud prevention, security purposes or ongoing disputes.
We may suspend or restrict access to accounts that violate our Terms of Service or present security or legal risks. Data associated with suspended accounts will continue to be protected in accordance with this Privacy Policy.
If you experience difficulties using the deletion page, contact us at support@inayavital.com.
Contact Us
If you have any questions about this Privacy Policy or your data, you can contact us at:
Company: Anexiq Ltd
Address: 124–128 City Road, London, England, EC1V 2NX
Email: support@inayavital.com.